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The WeaKnees blog recently alerted me to the fact that TiVo has a “CableCARD hotline”. The hotline is available Monday-Sunday from 6:00 AM – 9:00 PM Pacific. According to TiVo’s website, the hotline is answered by TiVo support representatives who have been trained on how to troubleshoot CableCARD issues. We have set up a hotline to [...] Recently I went ahead and added my local Fox affiliate (33-1) to my Series 3 as a new OTA (over the air) channel. Right away, I noticed that my TiVo didn’t have guide data for Fox 33-1. Instead, my S3 would display “To be announced” whenever I accessed the guide data for this channel. After doing [...] Dave Zatz recently sent me a link to a post on TiVoCommunity in which the author (lessd) talks about why you should be cautious about buying a used TiVo. According to lessd, a friend of his (I assume Les is a guys name) purchased a used TiVo at a yard sale only to find [...] On June 12th I blogged about how my Series 3 TiVo was making a lot of noise and how it had me worried. Well, after receiving several great comments, I decided to call TiVo in order to see if I could get a replacement. Getting a replacement S3 was surprisingly easy. The [...] Yet another person thinks that TiVo customer service is great….. Long story short: I’m sticking with TiVo for a while. They’ve treated me right and I totally adore their product, so I’m pretty much a complete mouthpiece for their service. I wrote about my experience with TiVo customer service back in December. |
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