Comments on: TiVo Guide “To be announced”, Now That’s What I Call Customer Service! http://www.tivoblog.com/archives/2008/02/08/tivo-guide-to-be-announced-now-thats-what-i-call-customer-service/ An Unofficial Blog dedicated to TiVo News, Information & Commentary. One of CNET News.com's Top 100 Blogs. Sat, 06 Sep 2008 21:36:07 +0000 http://wordpress.org/?v=abc By: The Master http://www.tivoblog.com/archives/2008/02/08/tivo-guide-to-be-announced-now-thats-what-i-call-customer-service/#comment-143585 The Master Mon, 25 Feb 2008 05:58:48 +0000 http://www.tivoblog.com/archives/2008/02/08/tivo-guide-to-be-announced-now-thats-what-i-call-customer-service/#comment-143585 What it really shows is that the Tivo can not read the Tvguide data from the local HDTV feed. What it really shows is that the Tivo can not read the Tvguide data from the local HDTV feed.

]]> By: Alex http://www.tivoblog.com/archives/2008/02/08/tivo-guide-to-be-announced-now-thats-what-i-call-customer-service/#comment-137946 Alex Sat, 09 Feb 2008 15:44:30 +0000 http://www.tivoblog.com/archives/2008/02/08/tivo-guide-to-be-announced-now-thats-what-i-call-customer-service/#comment-137946 MZ, You're probably right. In any case, it's great to see that TiVo at least acknowledged my request in a timely manner... MZ,
You’re probably right. In any case, it’s great to see that TiVo at least acknowledged my request in a timely manner…

]]> By: MegaZone http://www.tivoblog.com/archives/2008/02/08/tivo-guide-to-be-announced-now-thats-what-i-call-customer-service/#comment-137791 MegaZone Sat, 09 Feb 2008 04:37:01 +0000 http://www.tivoblog.com/archives/2008/02/08/tivo-guide-to-be-announced-now-thats-what-i-call-customer-service/#comment-137791 I suspect it must've already been in progress when you called, since it takes longer than that for TMS to update their lineup, propagate it to TiVo, and then for your TiVo to call home and get the update. But they are pretty good about it. Last month I worked with them to fix some lineup problems too. Charter added a few new HD channels, but never told anyone. I was able to show proof to TiVo, so they pushed it up to TMS and now everyone (who uses TMS) benefits from the corrected lineup. Yay. :-) I suspect it must’ve already been in progress when you called, since it takes longer than that for TMS to update their lineup, propagate it to TiVo, and then for your TiVo to call home and get the update.

But they are pretty good about it. Last month I worked with them to fix some lineup problems too. Charter added a few new HD channels, but never told anyone. I was able to show proof to TiVo, so they pushed it up to TMS and now everyone (who uses TMS) benefits from the corrected lineup. Yay. :-)

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