TiVo Guide “To be announced”, Now That’s What I Call Customer Service!
Recently I went ahead and added my local Fox affiliate (33-1) to my Series 3 as a new OTA (over the air) channel. Right away, I noticed that my TiVo didn’t have guide data for Fox 33-1. Instead, my S3 would display “To be announced” whenever I accessed the guide data for this channel.
After doing some research I stumbled upon a form on TiVo.com where you can request a change to the guide data. Within two hours of submitting the form, I received an email from TiVo letting me know that the problem was being worked and that it should be resolved shortly. Once I got home from work, I noticed that my TiVo had received a new message. Sure enough, the message indicated that Fox 33-1 had been added as a new channel! Thanks to TiVo’s excellent customer service, I am now able to view the guide data for Fox 33-1 and ultimately schedule recordings on this channel.
I don’t know about you but, I’ve never seen customer service like this in my life… Great job TiVo!
February 9th, 2008 at 12:37 am |
I suspect it must’ve already been in progress when you called, since it takes longer than that for TMS to update their lineup, propagate it to TiVo, and then for your TiVo to call home and get the update.
But they are pretty good about it. Last month I worked with them to fix some lineup problems too. Charter added a few new HD channels, but never told anyone. I was able to show proof to TiVo, so they pushed it up to TMS and now everyone (who uses TMS) benefits from the corrected lineup. Yay.
February 9th, 2008 at 11:44 am |
MZ,
You’re probably right. In any case, it’s great to see that TiVo at least acknowledged my request in a timely manner…
February 25th, 2008 at 1:58 am |
What it really shows is that the Tivo can not read the Tvguide data from the local HDTV feed.