Comments on: I Finally Have A Use For TiVo KidZone http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/ An Unofficial Blog dedicated to TiVo News, Information & Commentary. One of CNET News.com's Top 100 Blogs. Mon, 08 Sep 2008 06:23:38 +0000 http://wordpress.org/?v=abc By: Alex http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91191 Alex Tue, 28 Aug 2007 00:57:39 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91191 <blockquote>I finally got around to calling TiVo support. To my great surprise, I was able to talk to a human being within seconds of calling. The tech support agent - Isaac - was extremely helpful. Within a few minutes, we had arranged a cross-shipment exchange. I should have my replacement box in two days. I was even happy enough to stay on the line to answer the satisfaction survey. As promised it was short, sweet and to the point. Let me know if there are any issues with your referral points caused by the exchange.</blockquote> Glad to hear that it went well. I had a good experience with TiVo tech support when I had to call them for my S3. Let us know how your new TiVo turns out.

I finally got around to calling TiVo support. To my great surprise, I was able to talk to a human being within seconds of calling. The tech support agent - Isaac - was extremely helpful. Within a few minutes, we had arranged a cross-shipment exchange. I should have my replacement box in two days. I was even happy enough to stay on the line to answer the satisfaction survey. As promised it was short, sweet and to the point.

Let me know if there are any issues with your referral points caused by the exchange.

Glad to hear that it went well. I had a good experience with TiVo tech support when I had to call them for my S3. Let us know how your new TiVo turns out.

]]> By: Brian http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91182 Brian Mon, 27 Aug 2007 22:59:23 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91182 I finally got around to calling TiVo support. To my great surprise, I was able to talk to a human being within seconds of calling. The tech support agent - Isaac - was extremely helpful. Within a few minutes, we had arranged a cross-shipment exchange. I should have my replacement box in two days. I was even happy enough to stay on the line to answer the satisfaction survey. As promised it was short, sweet and to the point. Let me know if there are any issues with your referral points caused by the exchange. I finally got around to calling TiVo support. To my great surprise, I was able to talk to a human being within seconds of calling. The tech support agent - Isaac - was extremely helpful. Within a few minutes, we had arranged a cross-shipment exchange. I should have my replacement box in two days. I was even happy enough to stay on the line to answer the satisfaction survey. As promised it was short, sweet and to the point.

Let me know if there are any issues with your referral points caused by the exchange.

]]> By: Alex http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91014 Alex Fri, 24 Aug 2007 01:07:28 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91014 <blockquote>I haven’t sent it back yet. I need to find some time to call Tivo support and arrange an exchange. I fully intend on getting a working series 3. It’s just a little hard with a newborn to find the time to wait on hold with tech support and the lack of a support email address is really unacceptable.</blockquote> I know exactly what you mean. I had to go through a similar situation right when my son was born.... Let us know how it turns out.

I haven’t sent it back yet. I need to find some time to call Tivo support and arrange an exchange. I fully intend on getting a working series 3. It’s just a little hard with a newborn to find the time to wait on hold with tech support and the lack of a support email address is really unacceptable.

I know exactly what you mean. I had to go through a similar situation right when my son was born…. Let us know how it turns out.

]]> By: Brian http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91013 Brian Fri, 24 Aug 2007 00:38:48 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91013 I haven't sent it back yet. I need to find some time to call Tivo support and arrange an exchange. I fully intend on getting a working series 3. It's just a little hard with a newborn to find the time to wait on hold with tech support and the lack of a support email address is really unacceptable. I haven’t sent it back yet. I need to find some time to call Tivo support and arrange an exchange. I fully intend on getting a working series 3. It’s just a little hard with a newborn to find the time to wait on hold with tech support and the lack of a support email address is really unacceptable.

]]> By: Alex http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91011 Alex Thu, 23 Aug 2007 23:46:11 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-91011 Brian, That's too bad. have you shipped it back? Brian,
That’s too bad. have you shipped it back?

]]> By: Brian http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-90998 Brian Thu, 23 Aug 2007 20:48:37 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-90998 It's me again. My "factory renewed" S3 arrived today and I hate to say it, but it may be staying in my house an even shorter period than my SA 8300HDC. It came with two glaring problems. The "select" button on the remote simply doesn't work. I figured that wouldn't be a big deal - TiVo could send me another and I could use my Series 2 remote for the time being. Then the time came to demo for my wife - she immediately notices what I missed at first - The OLED display is DOA. Completely black. I have recording LEDs and Activity LEDs, but no Clock/recording indication. Essentially I now have a overpriced THX certified TivoHD instead of the Series 3 I was expecting. I just thought your readers may want to know that "factory renewed" doesn't necessarily mean that anyone even tried basic functionality out before shipping it back out. It’s me again. My “factory renewed” S3 arrived today and I hate to say it, but it may be staying in my house an even shorter period than my SA 8300HDC. It came with two glaring problems. The “select” button on the remote simply doesn’t work. I figured that wouldn’t be a big deal - TiVo could send me another and I could use my Series 2 remote for the time being. Then the time came to demo for my wife - she immediately notices what I missed at first - The OLED display is DOA. Completely black. I have recording LEDs and Activity LEDs, but no Clock/recording indication. Essentially I now have a overpriced THX certified TivoHD instead of the Series 3 I was expecting.

I just thought your readers may want to know that “factory renewed” doesn’t necessarily mean that anyone even tried basic functionality out before shipping it back out.

]]> By: Robert Aitchison http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-90949 Robert Aitchison Wed, 22 Aug 2007 15:22:34 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-90949 The regular TiVo parental controls work well enough for me. I'm still staying the hell away from KidZone because of the association with the Parent's Television Council. The regular TiVo parental controls work well enough for me. I’m still staying the hell away from KidZone because of the association with the Parent’s Television Council.

]]> By: Alex http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-90907 Alex Tue, 21 Aug 2007 15:45:15 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-90907 Brian, Congrats on your S3. I'm sure you're going to like it. Have you installed the CableCards yet? Good luck and let me know if there is anything else I can do. Brian,
Congrats on your S3. I’m sure you’re going to like it. Have you installed the CableCards yet?

Good luck and let me know if there is anything else I can do.

]]> By: Brian http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-90904 Brian Tue, 21 Aug 2007 13:25:52 +0000 http://www.tivoblog.com/archives/2007/08/20/i-finally-have-a-use-for-tivo-kidzone/#comment-90904 You're welcome. Thanks for creating what has become one of my favorite blogs. I was looking for a cost effective way to get ahold of a Series 3. Your tip to the "factory renewed" specials saved me a bundle. I have been a happy Series 2 user for 3.5 years. When I recently got a HD TV, I couldn't justify the cost of the Series 3 (TiVo HD wasn't available yet). I decided to give the cable company DVR a try. After waiting 3 months for a SA 8300HDC, I decided - and got the wife's support - to buy a Series 3. The interface on the 8300 was so terrible that I couldn't stand to use it. I would rather watch standard definition on my Series 2 than suffer with the 8300. You’re welcome. Thanks for creating what has become one of my favorite blogs. I was looking for a cost effective way to get ahold of a Series 3. Your tip to the “factory renewed” specials saved me a bundle.

I have been a happy Series 2 user for 3.5 years. When I recently got a HD TV, I couldn’t justify the cost of the Series 3 (TiVo HD wasn’t available yet). I decided to give the cable company DVR a try. After waiting 3 months for a SA 8300HDC, I decided - and got the wife’s support - to buy a Series 3. The interface on the 8300 was so terrible that I couldn’t stand to use it. I would rather watch standard definition on my Series 2 than suffer with the 8300.

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