Comments on: Dear TiVo (Please Start Shipping Those Series 3 TiVos)

By: Tracy

Tracy — Mon, 27 Nov 2006 23:47:36 +0000

Shame, shame, shame. TIVO has not fixed the problem; and, this is not just related to Series 3. I was “suppose” to be a new customer… carefully planning my new Tivo Series 2 DT order so it would arrive near a specific date. TIVO lies about orders “arriv[ing] within six days from when the order was placed” and ” 24-48 hours to ship.” Now 140+ hrs since I placed the order, plus 3 hours of phone time on hold and w/ customer support, and what a waste of time! I made a big mistake by trying TIVO, and regret even trying to order their product (there are plenty of other alternatives out there).

By: Chris Reinhardt

Chris Reinhardt — Tue, 19 Sep 2006 13:48:44 +0000

I had one of the nightmares trying to get my series 3 from tivo.com. Two confirmation emails (one with the wrong address), tivo support telling me the box shipped on both thursday and friday, the finally hearing a third address tivo support while on the phone. I finally gave up and picked one up from a local best buy.

By: pedro

pedro — Tue, 19 Sep 2006 13:27:54 +0000

What TiVo should have done was simply adjust expectations to be in line with reality. Had they said “available to order” and then given a “shipping in 3-5 days”, people, especially those who ordered overnight shipping, wouldn’t be as angry. In time this won’t be a big deal, just the typical “launch time” frustrations, but their site clearly said that it would ship overnight and ship quickly.