Comments on: More On The Time Warner Series 3 TiVo Issue http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/ An Unofficial Blog dedicated to TiVo News, Information & Commentary. One of CNET News.com's Top 100 Blogs. Thu, 24 Jul 2008 03:43:41 +0000 http://wordpress.org/?v=abc By: Virginia Parry http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-100511 Virginia Parry Sun, 04 Nov 2007 19:55:54 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-100511 In Hollywood here... had to fight (10...12...15 calls to TW) to get cablecards (no multipass available). They were installed into Series3... Maybe it helps if you don't tell them it's TiVo cause I don't think the installer cares about that. Total pain...but stay feisty & you might get your way... and fight to have that $20 installation fee credited... Of course it ALL depends on who answers the 888-TWCABLE call. saylahv In Hollywood here… had to fight (10…12…15 calls to TW) to get cablecards (no multipass available). They were installed into Series3… Maybe it helps if you don’t tell them it’s TiVo cause I don’t think the installer cares about that.
Total pain…but stay feisty & you might get your way… and fight to have that $20 installation fee credited… Of course it ALL depends on who answers the 888-TWCABLE call.
saylahv

]]> By: Fran Gariglio http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-87910 Fran Gariglio Mon, 02 Jul 2007 05:06:16 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-87910 Is this site only for TiVO problems?If so, where can I post a terrible problem talking to a Time Warner customer service rep AND the repair service rep. Someone on top needs to hear and address my problem, which I'm certain isn't a rare case. Thanks in advance if ANYONE can direct me to the right blog site! HELP. Those recorded 'helper recorded assistants' need to be BANNED FROM THE PHONE SYSTEM - these COMPANIES DON'T CARE A HILL OF BEANS ABOUT THEIR CUSTOMERS! Anyone out there who feels the same??? Is this site only for TiVO problems?If so, where can I post a terrible problem talking to a Time Warner customer service rep AND the repair service rep. Someone on top needs to hear and address my problem, which I’m certain isn’t a rare case.
Thanks in advance if ANYONE can direct me to the right blog site! HELP. Those recorded ‘helper recorded assistants’ need to be BANNED FROM THE PHONE SYSTEM - these COMPANIES DON’T CARE A HILL OF BEANS ABOUT THEIR CUSTOMERS! Anyone out there who feels the same???

]]> By: T http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-87160 T Thu, 21 Jun 2007 00:18:32 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-87160 Time Warner has a cable in my yard that needs to be buried for over a month now. Your calls don't get returned and they are arrogant when you speak with them. They want to charge to more for less service. Whatever happened to "the customer is always right"? It's a shame this company doesnt care about its customers. Time Warner has a cable in my yard that needs to be buried for over a month now. Your calls don’t get returned and they are arrogant when you speak with them. They want to charge to more for less service. Whatever happened to “the customer is always right”? It’s a shame this company doesnt care about its customers.

]]> By: Alex http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-84802 Alex Sat, 02 Jun 2007 18:42:21 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-84802 <blockquote>I have a Tivo Series 3 and I live in Los Angeles. Time Warner Cable is now saying that CableCARD is not available in this area and will not be made available anytime soon.</blockquote> I find this hard to believe. Did you ask to talk with somebody else? Sometimes you just need to talk with the right person. I need to call TWC later in the week for my S3 TiVo. I'll be sure to keep everybody informed with how it goes.

I have a Tivo Series 3 and I live in Los Angeles. Time Warner Cable is now saying that CableCARD is not available in this area and will not be made available anytime soon.

I find this hard to believe. Did you ask to talk with somebody else? Sometimes you just need to talk with the right person. I need to call TWC later in the week for my S3 TiVo. I’ll be sure to keep everybody informed with how it goes.

]]> By: Jeffrey Young http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-84583 Jeffrey Young Sat, 02 Jun 2007 08:26:17 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-84583 Your worst fears have come true.... I have a Tivo Series 3 and I live in Los Angeles. Time Warner Cable is now saying that CableCARD is not available in this area and will not be made available anytime soon. I'm turning the FCC on them (I have access to really good class action lawyers). Your worst fears have come true….

I have a Tivo Series 3 and I live in Los Angeles. Time Warner Cable is now saying that CableCARD is not available in this area and will not be made available anytime soon.

I’m turning the FCC on them (I have access to really good class action lawyers).

]]> By: john c http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32832 john c Wed, 02 Aug 2006 22:27:14 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32832 Anyone know if there are other cableco's that are not wanting to provide a cablecard for the S3? I am with Mediacom who seems to be reluctant in these matters? Anyone know if there are other cableco’s that are not wanting to provide a cablecard for the S3? I am with Mediacom who seems to be reluctant in these matters?

]]> By: TiVoBlog » Blog Archive » More On The TWC Series3 TiVo Issue http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32754 TiVoBlog » Blog Archive » More On The TWC Series3 TiVo Issue Tue, 01 Aug 2006 01:21:21 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32754 [...] Alex: tim, I think you are right but... [...] [...] Alex: tim, I think you are right but… [...]

]]> By: Alex http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32748 Alex Mon, 31 Jul 2006 15:50:37 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32748 tim, I think you are right but the scary thing about it is that I'd hate to buy a Series3 TiVo only to find out that TW won't install the CableCARD and they won't allow me to install it. Know what I mean? tim,
I think you are right but the scary thing about it is that I’d hate to buy a Series3 TiVo only to find out that TW won’t install the CableCARD and they won’t allow me to install it. Know what I mean?

]]> By: tim http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32744 tim Mon, 31 Jul 2006 15:00:50 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32744 I think the whole thing amounts to "won't support" or "won't allow" Support has a lot of meanings. It can mean they will not set it up themselves, and will they will not help you with any problems you have with the unit to get it working (Much like not helping a customer setup their VCR) Or it could mean that they only allow their tech to install the cards, and they will not install it in these units and def facto, the will not allow you to use a Series 3. I expect TW is taking this opportunity to scare as many people into getting one of thier units until the Series 3 is released. Then it will become clear exactly what they mean, and they will be forced to allow these devices on their network in some fashion. I think the whole thing amounts to “won’t support” or “won’t allow” Support has a lot of meanings. It can mean they will not set it up themselves, and will they will not help you with any problems you have with the unit to get it working (Much like not helping a customer setup their VCR) Or it could mean that they only allow their tech to install the cards, and they will not install it in these units and def facto, the will not allow you to use a Series 3.

I expect TW is taking this opportunity to scare as many people into getting one of thier units until the Series 3 is released. Then it will become clear exactly what they mean, and they will be forced to allow these devices on their network in some fashion.

]]> By: wardude http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32735 wardude Sun, 30 Jul 2006 07:52:29 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32735 Alex, Yes, the cablecard must be activated to function using a registration screen and some number sent to the cableco. It would be possible to do this yourself but I suspect that the cableco wants to verify the device in which the card is installed is authentic and allowed to use the cablecard. Alex,

Yes, the cablecard must be activated to function using a registration screen and some number sent to the cableco. It would be possible to do this yourself but I suspect that the cableco wants to verify the device in which the card is installed is authentic and allowed to use the cablecard.

]]> By: mack http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32727 mack Sat, 29 Jul 2006 22:22:38 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32727 Realistically, this will be resolved by the time the series 3 launches. In the meantime, it will be a question of how big of a black eye Time Warner gets for posturing and trying to dissaude people from going the TiVo route. Time Warner is required to abide by FCC regulations, because they are operating services regulated by the FCC. If _you_ have been told by Time Warner, or any other cable company, that they will not provide you with a CableCard for a CableLabs certified third party device, then you should file a complaint with the FCC with the full information regarding that, as well as writing a letter to the head of your local Time Warner affiliate and someone at the VP level of Time Warner. If you are among those of us following this from the sidelines, wondering why Time Warner's head is firmly entrenched where the sun doesn't shine, well, continue watching, and feel free to ask any/all of your local cable providers whether they will provide CableCard for third-party CableLabs certified devices, i.e. not just TV's. Realistically, this will be resolved by the time the series 3 launches. In the meantime, it will be a question of how big of a black eye Time Warner gets for posturing and trying to dissaude people from going the TiVo route.

Time Warner is required to abide by FCC regulations, because they are operating services regulated by the FCC. If _you_ have been told by Time Warner, or any other cable company, that they will not provide you with a CableCard for a CableLabs certified third party device, then you should file a complaint with the FCC with the full information regarding that, as well as writing a letter to the head of your local Time Warner affiliate and someone at the VP level of Time Warner.

If you are among those of us following this from the sidelines, wondering why Time Warner’s head is firmly entrenched where the sun doesn’t shine, well, continue watching, and feel free to ask any/all of your local cable providers whether they will provide CableCard for third-party CableLabs certified devices, i.e. not just TV’s.

]]> By: Chris H. http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32725 Chris H. Sat, 29 Jul 2006 17:31:04 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32725 Does anyone know how we can legally press this issue? I mean how about a class action lawsuit for all the subscribers of Time Warner against Time Warner? I'm sure there has to be a lawyer out there ready to take up this cause, as they are violating FCC regulations, on a loophole the calls the device a TV, versus a 3rd party device. Why not install a simple monitor on the Tivo Series 3 then, and we can call it a TV? I'm a Time Warner customer who's been waiting for the last two years to get a Tivo Series 3, and this is truly monopolistic and anti-competitive, and anti-consumer. Any Lawyers in the house? Chris Does anyone know how we can legally press this issue? I mean how about a class action lawsuit for all the subscribers of Time Warner against Time Warner? I’m sure there has to be a lawyer out there ready to take up this cause, as they are violating FCC regulations, on a loophole the calls the device a TV, versus a 3rd party device. Why not install a simple monitor on the Tivo Series 3 then, and we can call it a TV?

I’m a Time Warner customer who’s been waiting for the last two years to get a Tivo Series 3, and this is truly monopolistic and anti-competitive, and anti-consumer.

Any Lawyers in the house?

Chris

]]> By: LD http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32714 LD Sat, 29 Jul 2006 02:45:21 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32714 To those of you who keep ignorantly advising those of us who have cable to drop it and get a dish - when will you acknowledge that not everyone lives in a house, in the suburbs? I live in NYC, in a large apartment building. Satellite isn't an option. The co-op board won't permit a dish, nor will the landmark preservation board (our building is landmarked). Individually we can choose between Time Warner cable or rabbit ears. We'll stick with cable, thanks. To those of you who keep ignorantly advising those of us who have cable to drop it and get a dish - when will you acknowledge that not everyone lives in a house, in the suburbs? I live in NYC, in a large apartment building. Satellite isn’t an option. The co-op board won’t permit a dish, nor will the landmark preservation board (our building is landmarked). Individually we can choose between Time Warner cable or rabbit ears. We’ll stick with cable, thanks.

]]> By: elmegil http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32713 elmegil Sat, 29 Jul 2006 01:32:53 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32713 <i>#1 tivo is associated with a dish so if you want to use your tivo get a dish.</i> What are you smoking? TiVo doesn't sell either dish or cable. Currently NO commercial dish or cable provider supplies TiVos, though we keep hearing rumors about Comcast cable.... I rescind my former comments as well; I guess I wasn't paying close enough attention to the Series 3 specs. TiVo making themselves dependent on 3rd party hardware being registered with the provider seems a recipe for exactly this sort of problem. #1 tivo is associated with a dish so if you want to use your tivo get a dish.

What are you smoking? TiVo doesn’t sell either dish or cable. Currently NO commercial dish or cable provider supplies TiVos, though we keep hearing rumors about Comcast cable….

I rescind my former comments as well; I guess I wasn’t paying close enough attention to the Series 3 specs. TiVo making themselves dependent on 3rd party hardware being registered with the provider seems a recipe for exactly this sort of problem.

]]> By: mack http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32709 mack Fri, 28 Jul 2006 21:48:54 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32709 I don't want to switch from cable to dish, or vice versa, just because someone is ignorant of FCC regulations on their industry... series 3 is most useful with cablecard installed, and FCC requires it be supported. time warner can kiss my ... I don’t want to switch from cable to dish, or vice versa, just because someone is ignorant of FCC regulations on their industry… series 3 is most useful with cablecard installed, and FCC requires it be supported. time warner can kiss my …

]]> By: Alex http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32705 Alex Fri, 28 Jul 2006 19:25:01 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32705 It all comes down to what they mean by "support". Does support mean that they won't perform the install or does it mean that they won't "support" you if you have problems? It all comes down to what they mean by “support”. Does support mean that they won’t perform the install or does it mean that they won’t “support” you if you have problems?

]]> By: whocare http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32704 whocare Fri, 28 Jul 2006 18:33:43 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32704 whats the big deal if it wont work with your tivo. #1 tivo is associated with a dish so if you want to use your tivo get a dish. whats the big deal if it wont work with your tivo. #1 tivo is associated with a dish so if you want to use your tivo get a dish.

]]> By: John http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32703 John Fri, 28 Jul 2006 18:18:09 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32703 I just exchanged e-mail with my local Comacst rep (SF Bay Area). This CSR stated they WOULD NOT support the Tivo CableCARD installation. I don't know if she is simply unaware or if this is their standard policy. If the latter, that is very troubling. John I just exchanged e-mail with my local Comacst rep (SF Bay Area). This CSR stated they WOULD NOT support the Tivo CableCARD installation. I don’t know if she is simply unaware or if this is their standard policy. If the latter, that is very troubling.

John

]]> By: Alex http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32701 Alex Fri, 28 Jul 2006 17:26:32 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32701 <blockquote>You can’t move a cablecard from a TV to a Tivo. When installed the cablecard is “mated” to the serial number of the TV and will not work in any other TV or Tivo. </blockquote> I understand that but can a consumer install a CableCARD themselves or do they really need the cable companies support?

You can’t move a cablecard from a TV to a Tivo. When installed the cablecard is “mated” to the serial number of the TV and will not work in any other TV or Tivo.

I understand that but can a consumer install a CableCARD themselves or do they really need the cable companies support?

]]> By: wardude http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32696 wardude Fri, 28 Jul 2006 15:14:24 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32696 You can't move a cablecard from a TV to a Tivo. When installed the cablecard is "mated" to the serial number of the TV and will not work in any other TV or Tivo. You can’t move a cablecard from a TV to a Tivo. When installed the cablecard is “mated” to the serial number of the TV and will not work in any other TV or Tivo.

]]> By: Robert Aitchison http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32695 Robert Aitchison Fri, 28 Jul 2006 15:14:08 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32695 elmegil while I agree with the tactic of "voting with your feet" (or wallet) since the Series3 doesn't support Satellite if your cable company won't give you a CableCARD for the Series3 (assuming they can get away with it legally) you simply won't be able to make usre of a Series3 at all, unless you consider moving to an area with a friendlier cable company an option. Maceo, Alex is correct, it isn't as simple as placing a CableCARD in the device and turning it on. CableCARD requires a technician visit where the card is installed and the card & device pair are registered with the network. I'm sure that a "self install" is possible but it's unlikely that a cable company that wanted to block a TiVo would allow such a thing. Interesting, I'm also in a Time Warner area, as a matter of fact Time Warner of the San Fernando Valley as well. I sent them a note the same day this news broke and have yet to recieve a reply from them. I actually see a bright side to this, either this will force the FCCs hand to compel the cable companies to support the Series3 or it will force TiVo to make a Series3 that works with any system like the current Series2 Stand Alone does, all they would have to do is give it some inputs and an IR blaster. As it is the current Series3 is only compatible with 2/3 to 3/4 (depending on which statistic you believe) of subscription TV households, if a significant portion of cable companies are able to successfully block the Series3 it could become a very marginal player. elmegil while I agree with the tactic of “voting with your feet” (or wallet) since the Series3 doesn’t support Satellite if your cable company won’t give you a CableCARD for the Series3 (assuming they can get away with it legally) you simply won’t be able to make usre of a Series3 at all, unless you consider moving to an area with a friendlier cable company an option.

Maceo, Alex is correct, it isn’t as simple as placing a CableCARD in the device and turning it on. CableCARD requires a technician visit where the card is installed and the card & device pair are registered with the network. I’m sure that a “self install” is possible but it’s unlikely that a cable company that wanted to block a TiVo would allow such a thing.

Interesting, I’m also in a Time Warner area, as a matter of fact Time Warner of the San Fernando Valley as well. I sent them a note the same day this news broke and have yet to recieve a reply from them.

I actually see a bright side to this, either this will force the FCCs hand to compel the cable companies to support the Series3 or it will force TiVo to make a Series3 that works with any system like the current Series2 Stand Alone does, all they would have to do is give it some inputs and an IR blaster.

As it is the current Series3 is only compatible with 2/3 to 3/4 (depending on which statistic you believe) of subscription TV households, if a significant portion of cable companies are able to successfully block the Series3 it could become a very marginal player.

]]> By: Alex http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32692 Alex Fri, 28 Jul 2006 13:28:57 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32692 <blockquote>What’s the big deal? It looks like all they are saying is that they wont support it, not that you cant get a cable card and set it up yourself.</blockquote> I'm not sure if it as simple as that. When I called my cable company they said that they needed to send somebody out to install it.

What’s the big deal? It looks like all they are saying is that they wont support it, not that you cant get a cable card and set it up yourself.

I’m not sure if it as simple as that. When I called my cable company they said that they needed to send somebody out to install it.

]]> By: Maceo http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32690 Maceo Fri, 28 Jul 2006 13:14:25 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32690 As much as I whine about Comcast at times, at least when it comes to TiVo, they seem to get it. For the first time I'm happy I live in a Comcast area. It just seems like Time-Warner is making a bad business decision as well as an unethical, and possibly illegal one. Let's see would I rather have someone pay ~$75-$100 a month and not get the extra $10 for renting the box, or not get anything because they get a dish instead? Seems like a no brainer to me. I have a TV that has a CableCard slot so yes, I could just plug it in to the TiVo myself, but there is a principle involved here. As much as I whine about Comcast at times, at least when it comes to TiVo, they seem to get it.

For the first time I’m happy I live in a Comcast area.

It just seems like Time-Warner is making a bad business decision as well as an unethical, and possibly illegal one.

Let’s see would I rather have someone pay ~$75-$100 a month and not get the extra $10 for renting the box, or not get anything because they get a dish instead?

Seems like a no brainer to me. I have a TV that has a CableCard slot so yes, I could just plug it in to the TiVo myself, but there is a principle involved here.

]]> By: Joe http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32688 Joe Fri, 28 Jul 2006 12:52:41 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32688 What's the big deal? It looks like all they are saying is that they wont support it, not that you cant get a cable card and set it up yourself. What’s the big deal? It looks like all they are saying is that they wont support it, not that you cant get a cable card and set it up yourself.

]]> By: elmegil http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32687 elmegil Fri, 28 Jul 2006 12:28:46 +0000 http://www.tivoblog.com/archives/2006/07/27/more-on-the-time-warner-series-3-tivo-issue/#comment-32687 Vote with your feet people. Get a dish or something else. Cable companies won't get it until they start feeling it in the bottom line, and simply complaining to them you will be ignored. Vote with your feet people. Get a dish or something else. Cable companies won’t get it until they start feeling it in the bottom line, and simply complaining to them you will be ignored.

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